Replacements or Exchanges
If you are requesting a replacement or an exchange for product that is being returned you will be charged for the new product as well as the new freight out at the time the request for replacement has been made. Once the product being returned has been received back in our store and has been inspected to insure the product is in resellable condition you will then be issued the appropriate credit.
Credit
If you are requesting a credit for product that is being returned you will not receive your credit until the product being returned has been received back at our store and has been inspected to insure the product is in resellable condition you will then be issued the appropriate credit.
Warranty Policy
All products we provide for sale are covered by that Manufacturers Warranty Policy. If you have a warranty problem, please contact the manufacturers directly.
Open boxes, damaged shipment, mis-boxed, mislabeled, damaged parts, defective product, mis-shipped products are ONLY eligible for exchange of product. There will be no credit issued for any of the above items, replacement of product only.
Return Policy
We work hard to ensure that our customers receive the products, which they order. The product received is that product that you have ordered on our Internet site. If you have received a product different than what you ordered please note that in the reason in your email so we can correct the problem.
- Returns are accepted on products up to 30 days after initial purchase. All return requests for orders after 30 days, correct OR incorrect WILL NOT BE HONORED.
- All Special Order products are non-refundable.
- All 12-Volt and Electronic products are non-refundable.
- Wheels and tires that have been mounted and/or installed are non-refundable.
- Products purchased on sale or clearance or at a discount sale price are non-refundable.
- Any part which has been installed or has been worked on with a tool such as a wrench or screwdriver are non-refundable.
- Open boxes, damaged shipment, mislabeled, damaged parts, defective product, mis-shipped products are ONLY eligible for exchange of product. There will be no credit issued for any of the above items, replacement of product only.
We accept returns back if the return is requested within 30 days and has been processed by us and has a valid Custom Truck Parts Return Goods Authorization (RGA) number and has been shipped pre-paid to the specific location designated by Custom Truck Parts. Returns sent back freight collect will either not be accepted, or not credited, or will have the shipping costs deducted from the return credit, at the discretion of Custom Truck Parts.
All return shipments must have the RGA number clearly placed on the package. All returns must be accompanied by a copy of the original invoice.
We do not issue you an in store credit toward a future purchase. We will issue you a credit directly back on to your credit card. This process can take two to four weeks after we receive your valid return. If you have not received your credit after 4 weeks please e-mail us. This allows us time to inspect your return. All returns must be in original packaging and unused. All directions, warranty information must also accompany the return. If we shipped you a product under a Free Shipping promotion we will deduct the actual cost of shipping, even though it was originally shipped at our expense.
We reserve the right to inspect, or have our staff inspect, all returns before issuing a credit. If the return is not in original and resalable condition with all original packaging, and documents an additional fee from 10% to 50% may be assessed by Custom Truck Parts at our discretion. In the case that the return is totally not saleable we reserve the
Cancelled and Refused Orders
You may wish to cancel an order. All cancelled orders are subject to a 10% order cancellation fee, if cancelled within the first 2 hours of order placement. All cancelled orders after 2 hours are subject to a 20% cancellation fee. After 12 hours orders may not be cancelled.
If you order from us and we ship your product and you refuse your product or do not accept your product, or your product was undeliverable, your product may or may not be returned to us by the shipper. It is your responsibility to be sure the product is returned to us in excellent condition. All orders returned to us because they were refused or not accepted will be credited back minus a 35% restocking fee. If we shipped you a product under a Free Shipping promotion we will deduct the actual cost of shipping to you, even though it was originally shipped at our expense. We will also deduct any and all costs incurred in having the product returned to us. Special orders and items drop shipped from the manufacturer may incur an additional 5-30% restocking fee. Once received, the product is also subject to our normal inspection procedures and potential additional deductions depending on the condition of the product.
Click here to download our Return Goods Authorization form.
Please fill out the form and send it back by:
Fax: 780-452-9209
Email: e-com@customtruckpartsinc.com
Mail: 17415-103 Avenue, Edmonton Alberta, T5S 1J4
Your return request will be processed within 7 working days. Please be sure you have entered a valid email account, and that account does not have a spam blocker which could block our response. Our response will include your Return Goods Authorization Number and the address to ship your product.